APPOINTMENT POLICIES

Confirmations for All Bookings including Online Bookings:

We require all appointments to be confirmed 24 hours in advance to secure the appointment. We call you on the number on file 48 hours before the appointment, you can confirm at that time, or you can confirm by email at info@yorkstreetspa.com or by phone at 613-562-2121 including the option of leaving a voicemail. Please note, appointments not confirmed by 9 AM the day before are subject tO cancellation. For appointments booked online on the same day, please confirm right away by email or by phone. Any appointments booked online, which are not confirmed are subject to cancellation.

York Street Spa policy requires a Credit Card to be on file:

A Credit Card is required to schedule and confirm an appointment. The credit card will only be used after informing you in case of a no show or late cancellation.

Cancellation Policy:

We are continually grateful for the opportunity to serve you! A scheduled time has been reserved especially for you, but we understand that there are times when you may need to cancel or reschedule your appointment! Cancellations with less than 24 hours notice can be very difficult to fill leaving our staff with unused time and guests with longer wait times for appointments. To support our guests and team, we have implemented a late cancellation policy. If you cannot make your appointment, we require a minimum of 24 hours notice otherwise a late fee of 50% charge of the scheduled appointment will be deducted from your credit card on file.

No-Show Policy:

When you forget your appointment or forget to cancel and do not show up, we miss the opportunity to fill that appointment time and clients miss the opportunity to receive services earlier. To support our team and guests, no-showS will be charged a no-show fee of 50% of the scheduled appointment cost that was missed. If you know you cannot make it, please call us to cancel or reschedule your appointment so another guest can have your spot. 

Lateness Policy:

Please arrive on time for your appointment, as failure to do so may result in your appointment being canceled or curtailed. Please call us on 613-562-2121 if you know you are going to be late, so we can advise you on your appointment status.

Wayspa policy:

Please note that WAYSPA gift cards can be redeemed for regular priced services.

WaySpa Gift Cards are not redeemable for:

• retail purchases 

• promotions 

• Spa packages 

• Medical Spa services

• Gratuity 

WaySpa Gift Cards are redeemable for Massages, but RMT receipts for insurance purposes cannot be provided as it is against insurance regulations.

When using WAYSPA gift cards, the full-face value of the card is redeemed and there are no carryover amounts. 

GROUP BOOKING/BRIDAL PARTY POLICY:

1. SPA PARTIES: A minimum of 4 guests (including the organizer) or 6 or more services must be booked.

2. BOOKING REQUIREMENTS:

   - A valid credit card number is required upon booking to secure your appointment. We accept Mastercard, Visa, and American Express.

   - A non-refundable 50% deposit of the full amount of the services booked is required one month prior to the appointment date. If the reservation is made less than a month in advance, the 50% non-refundable deposit is required upon booking.

3. CHANGES OR CANCELLATIONS TO SERVICES:

   - If you wish to make changes or cancel any services within the booking, please note that the 50% deposit will remain non-refundable within 1 month of the booking date.

4. CANCELLATION OR RESCHEDULING OF THE ENTIRE BOOKING:

   - If you need to cancel or reschedule the entire booking, please be aware that the 50% deposit will remain non-refundable within 1 month of the booking date.

5. ON THE DAY OF SERVICE:

   - In the event of a delayed arrival, absence of a member, or removal of a service, the 50% deposit will remain non-refundable.

6. GUEST AWARENESS:

   - Please ensure that all guests of the spa party are aware of the cancellation policy.

7. CONFIRMATION:

   - By confirming the appointments, you acknowledge and accept the terms of this policy.